Frequently Asked Questions

Email Support

Email us

hi@highendla.com

Orders & Shipping:

Orders will be processed in our system in 1-2 days, excluding holidays and weekends. Once your order has been shipped, you’ll receive a confirmation email from us with shipping information and the tracking number too.

We’ll do our very best to ensure your purchase gets shipped as soon as possible. If you haven’t received anything from us within 72 hours of your purchase, please reach out to us at hi@thehighend.com with any questions or concerns you may have. Promise to be there for you from start to (HIGH)END, always. 

Shipping is on us, thanks to USPS! This only applies to orders of $50 or more. (If you buy more than one trademark tee, you’re all set! Woohoo.) For returns, please note that $5 is deducted from your refund for the cost of return shipping.

Unfortunately, we are unable to ship to Post Office (P.O.) Boxes, APO, or FPO addresses.
Additionally, right now, we do not ship worldwide only available in the United States. But as we continue to grow, we have high hopes that we'll end up in your closet wherever you are!

Don't fret! HIGHEND is made up of an incredible team of friendly, high-spirited humans. Text "HIGHEND" to +1 (562) 479-7334.

Returns

Again, we promise to be there for you through all your highs and lows. If the product doesn’t fit or feel right, just email or text us within 30 days from the time you receive your order. We’ll be sure to refund you or offer assistance on getting you the right product. Items must be in original condition: unworn, unwashed, and still intact with our tags.

Please email hi@highendla.com for more information about return policy inquiries. If something doesn't fit right, let us know within 30 days of your order, and we'll give you a refund to find the best piece for you.

Products:

We currently offer sizes ranging from XS to XL. If you need help with our sizing, chat with us on site and we'll answer any questions you have!

We've been in the fashion and garment manufacturing business for three generations. Guess you could say we know what we're doing. All garments have been pre-washed, vetted, and tested yet again. Toss into the washing machine with like colors, tumble-dry low, and cold. All the comfort minus the stress and anxiety.

High quality, community, and consciousness to our world and people are the benchmarks of the HIGHEND. It’s true when we say soft things make people happy. Our intentional production creates garments designed to live with you and end on a high note. With our make-you-melt soft fabrics and community, we help you feel comfortably snug and even better in your head.

There’s nothing better than loving our products and giving one to your best buds too. A gift they’ll actually want. We offer digital gift cards , check it out!

Stickers are included in every order! Whoever you are, you’re a lucky one. Check out our Instagram at @highendla if we surprise drop new stickers. If you don’t want stickers added, please contact us directly, immediately after your order with your name and order #.

High Values (Sustainability and Charity):

We’re proud to say our packaging is made with 100% recycled paper! It’s been made thoughtfully in a way that is beneficial for the environment and the people in it.

We place an emphasis on creating garments with great fabrics using the finest materials and finished with our signature Butter Wash process to create that unbelievably soft, “fresh-out-of-the-dryer” feel.

SUPIMA® cotton: Compared to traditional cotton, SUPIMA® cotton’s extra-long fiber is 2x as strong, which means inherently more comfort without the pilling or loss in color retention. A love-letter to the skin: our fabric is lightweight, super breathable, and silky-soft to the touch. Real talk: not all cotton is created equal.


REPREVE
®: From plastic to usable fibers, now that’s the kind of science we stand behind. REPREVE® is a sustainable multi-use fiber made from recycled water bottles.

We’re not perfect--yet. With each future collection, we will measure our sustainability approach and upkeep our efforts toward a brighter world with even more natural materials and processes. For now, zero waste is a goal in the works; just wait and see when we cross it off our list. Currently, we give our support to non-profit organizations and high-minded people through our monthly charitable donations. HIGHEND’s altruism goes beyond simply donating 10% of our profits we extend our help by uniting our community together to participate in workshops, volunteer work, and more.

Additionally, with every garment purchased and in partnership with
Responsible Jane, we will plant a cannabis/CBD seed for those in need, from army veterans to cancer patients. If you have a business that you think we should work with, email us at hi@highend.com.

Other:

Our clothes represent fun, freedom, and even celebrate life’s imperfect moments through all its highs and lows. They are meant to be taken with you and worn everywhere: from being squished in your vacation suitcase to out and about when you’re feeling your highest.